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Proactive Detractor Detection Framework Based on Message-Wise Sentiment Analysis Over Customer Support Interactions
In this work, we propose a framework relying solely on chat-based customer support (CS) interactions for predicting the recommendation decision of individual users.
Feature-Level Fusion of Super-App and Telecommunication Alternative Data Sources for Credit Card Fraud Detection
In this paper, we review the effectiveness of a feature-level fusion of super-app customer information, mobile phone line data, and traditional credit risk variables for the early detection of identity theft credit card fraud.
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