no code implementations • 24 Feb 2024 • Shu-Ting Pi, Cheng-Ping Hsieh, Qun Liu, Yuying Zhu
Our novel approach involves using machine learning techniques to tag customer questions in transcripts and create a repository of questions and corresponding labels.
no code implementations • 24 Feb 2024 • Shu-Ting Pi, Michael Yang, Yuying Zhu, Qun Liu
Customer service is often the most time-consuming aspect for e-commerce websites, with each contact typically taking 10-15 minutes.
no code implementations • 24 Feb 2024 • Shu-Ting Pi, Michael Yang, Qun Liu
To tackle this, a machine learning model that accurately predicts the complexity of customer issues is highly desirable.