Search Results for author: Sonu Aggarwal

Found 1 papers, 0 papers with code

Evaluating Empathetic Chatbots in Customer Service Settings

no code implementations5 Jan 2021 Akshay Agarwal, Shashank Maiya, Sonu Aggarwal

Customer service is a setting that calls for empathy in live human agent responses.

Chatbot

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